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General

Who are we?
We are based in Jiangsu, China, start from 2006,sell to Domestic Market(75.00%),Southeast Asia(9.00%),Northern Europe(5.00%),Western Europe(4.00%),Mid East(3.00%),North America(2.00%),South America(00.00%),Eastern Europe(00.00%). There are total about 201-300 people in our office
Are you a manufacturer or trading company?
Both. Actually, there are 6 active members in GROUP ALPHAY.ALPHAY MEDICAL DEVICE CO., LTD. and ALPHAY INTERNATIONAL are responce for all the info in this website.
What can you buy from us?
Massager Products (Lumbar Massager,Neck Massager, Knee Massager), Medical Device (Neck Traction Device, Air Traction Belt,Lower Back Support Belt), Neck Protectors.
Why should you buy from us not from other suppliers?
We promiss our originality, USA Utility patent no.:(US 8,685,193 B2) for airtraction system. USA Design patent no.: (US D719, 265 S) for cervical collar We promiss our quality.
Can I get the better price?
ALPHAY is always trying to provide the best prices to faithful customers. But in consideration of production cost and Brand Promotion, ALPHAY run price policy as below:a) Better discount to bigger quantityb) Special price for Brand Promotion (to the distributer in ALPHAY’s LOGO)
When can I get the price?
Usually we quote within 8 hours after we get your inquiry.
Why I trust ALPHAY?
The honours will tell you the truth as below:a) TUV, SGS and ISO9001 passed for the factoryb) USA utility patent, USA design patent, CE, TGA, MEDICARE passed for ALPHAY’s productsYou can contact salesman for the details info.
How can we guarantee quality?
Always a pre-production sample before mass production; Always final Inspection before shipment.
Do you have the test and audit service? 
Yes, we can assist to get the designated test report for product and the designated factory audit report. 
What’s your after-sale service?
Our quality warranty period is one year. Any quality problem will be solved to customer satisfactions. 

Products

Are the samples acceptable?
Accepted. Normally, the cost of samples are 20% higher than normal quotation. But all the cost will be deducted in following order. (freight charges not included)
What’s your MOQ?

 If we have the products in stock, it will be no MOQ. If we need to produce, we can discuss the MOQ according to customer’s exact situation. 

How I can sell ALPHAY's Products?
TV shopping Network sale Retail store of health care or protective products Clinic for lower back pain Directly to the orthopaedics doctor
How about the Market Positioning of ALPHAY's lumbar traction belt?
In expection, ALPHAY’s belts are in quality level between Dr HO’s and Disk Dr’s belts. What we want to emphasize is, comparing with Disk Dr, ALPHAY’s belts are of different technology and structure, with more quickly curative effect, and what’s more, price is more economic.
How long the patients could get remarkable curative effect from
ALPHAY’s lumbar traction belt? If you are suffering acute pain, you will obviously get effect after wearing ALPHAY’s belt 10 mins. In following 7 days, most of patients pain relief. If you just want to do prevention, keep 2hrs wearing and 2hrs off, 3-4 times one day. You will find lower back pain leave or relief in symptom appearance.

Customization

Could you accept OEM and ODM?
Yes sure. We have very rich experience in OEM&ODM service in passed 17 years, the object including many worldwide famous brands.But at the beginning, OEM requires minimum quantity of the new packages, ODM requires minimum quantity of the products. You can get detail info from salesman.
Can you do our own packaging?
Yes, you just provide the package design and we will produce what you want. We also have the professional designer can help you do the packaging design. 

Payment & Shipping

What the delivery terms, payment currency and payment type we accepted?
Accepted Delivery Terms: FOB,CFR,CIF； Accepted Payment Currency:USD,EUR,CNY; Accepted Payment Type: T/T,L/C,Credit Card,PayPal,Western Union; Language Spoken: English,Chinese
What’s is your shipping service?

We can provide services for vessel booking, goods consolidation, customs declaration, shipping documents preparation and delivery bulk at the shipping port.

Can you provide the FBA shipping service? 
Yes, we have the good experience in providing the professional FBA service.
What’s your terms of the delivery?

Our ordinary delivery term is FOB Shanghai. We also accept EXW, CFR, CIF, DDP, DDU etc. We’ll offer you the shipping charges and you can choose the one which is the most convenient and effective for you.

 

Which shipping way can you provide?

We can provide shipping by sea, by air and by express

How long is your delivery time?
The general delivery time is 30-45 days after receiving your order confirmation. Anther, if we have the goods in stock, it will only take 1-2 days.